Return

Return Policy

  • Rubiz¬†offers a simple and easy¬†2 days return policy to our customers. You can conveniently return or exchange any item within¬†2 days from the date of delivery only in case the product is damaged/broken or wrong product received.
  • We will require a courier parcel opening video for the return . The video should clearly show that the product received from the parcel is damaged/broken or wrong product from what was actually ordered.
  • Please do not accept any order if seal is broken/unsealed at the time of delivery.
  • All returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place.¬†Items without courier parcel opening video will not be accepted.
  • We do not have return pick up facility so you will have to return the parcel to us in the original condition.
  • Once the item is received by us, we will check the tags and products are intact and then will refund the amount¬†back to you within 5- 7 working days. (Rubiz will not be responsible for delays in refund processing because of delays caused by banks, calamities, or national holidays).

NOTE: The shipping charge is not refundable.

Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:

  • The items should be unused and unwashed for hygiene reasons.
  • The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
  • They should be returned within¬†2 days from the delivery date.
  • Parcel opening video within 24 hrs is a must as without which we will not be able to accept any returns.

Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.

Cancellation 

We only accept cancellations within 12 hours from the time that the order is placed. To cancel an order, please follow the following:

- Go to your orders and cancel the order

- Contact us by sending an email at therubiz.in@gmail.com with your order number within 12 hours.